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Dear Valued Customers,
Thank you for all of your nice letters over the years. We would like to share your letters below. Unfortunately, we don't have the room to list all of them here, but you're always welcome to browse our large book of letters anytime you're waiting in our comfortable lounge.
Sincerely, Arman and Staff
Subject: Great Job, Arman!
I had been charged a lot of money by another mechanic to fix an overheating problem on my Chevrolet. But you fixed it at a much more reasonable price and it has been working fine ever since. Thanks, Arman!
Joseph Jenkins
[ May 12, 2008 ]
Subject: Customer Satisfaction
Dear Arman and especially Scott!
After reading all the comments on your website I agree with everything that your customers said: You are RESPECTED and one of the most CARING BUSINESSES in Orange County.
Your shop is ALWAYS REMARKABLY CLEAN. You and your employees are very friendly and honest. I get GREAT SERVICE FROM YOU—THE BEST I'VE HAD ANYPLACE. You are EFFICIENT and FAST and do al GREAT JOB. You are TERRIFIC! The quality of your SERVICE AND WORKMANSHIP is SUPERIOR TO ALL OTHERS.
I'm an older lady and a lot of mechanics try to take advantage of me because they think I don't know about cars. But as Scott can vouch for me—I know a lot about cars. I have made it a point over the years to have mechanics explain to me what they are doing, what the part is called, it's function and what it looks like. This has helped me to know when a mechanic is honest with me or just lying to me to make himself some money.
I don't find this at your shop. You, Scott, are very willing to explain what has gone wrong with my car, show me the part and explain it's function to me. I really appreciate this type of service.
Also, I've HATED MECHANICS IN THE PAST, BECAUSE I HAVE FOUND THEY WILL LIE TO YOU TO MAKE EXTRA MONEY FOR THEMSELVES. I don't feel you lie to me AT ALL. YOU HAVE ALWAYS BEEN TRUTHFUL AND HONEST WITH ME AND I RELLY APPRECIATE THAT.
Scott, you know I love you . I really appreciate the LOVE AND CARE YOU TAKE TO KEEP MY 1992 SATURN RUNNING AND IN GOOD CONDITION. I know you won't cheat me and will do your best to keep my CAR IN GOOD RUNNING CONDITION FOR ME.
I've never had a mechanic that I could feel this comfortable with before. I WON'T TAKE MY CAR ANYWHERE ELSE. I recommend you to all my friends. I'm so glad your shop is so close to where I live. I really appreciate the taxi service I get from your shop.
YOU GUYS ARE THE BEST IN ORANGE COUNTY. THERE AREN'T ENOUGH WORDS TO SAY HOW WONDERFUL AND CARING YOU ALL ARE.
ILOVE YOU MUCH.
Your FAITHFUL CUSTOMER, Ruth Burnham
[ March 27, 2006 ]
Dear Arman,
Thank you very much for fixing my car, quickly, honestly and in the most professional and friendly way. Your new shop is clean and equipped to the max, congratulations! Many people are in great need of an honest auto repair shop like yours.
Your recent donation to Christian Life Assembly is well received and we are very thankful. You are respected and are one of the most caring business leaders in Orange County. Many people say good things, but doing good is another story.
May God continue to bless you and give you strength in the days to come.
Thank you for your time and generous consideration.
Yours in Christ Jesus, Mark A. Williams, CLA, T.W.
Dear Arman and Ashlyn,
Thanks for making my life so much easier. Not only do I get great service from you, but I have a lot of fun. Now who can ever say that about getting your car repaired? In this world of nonsense, you all bring back trust and friendship in the world of business. More power to you... Thanks for everything every time.
With much adoration and respect, Patty Hairabedian
Dear Arman and Co.
Thank you so much for being so efficient and fast! You always do a great job. I have been coming here for 5 years and every time you all have been great. My car is over 13 years old and thanks to you it is running great. In fact, Herb's Garage is the only place I will take my car!
Thank you, Sincerely, Ingrid Michael
Dear Arman,
I wanted to thank you for my new car. Although it is a '91 Four Runner that I was going to sell or trade in, after your "magic", I was so pleased with the way it performed, I decided to keep it. I certainly will recommend your facility to all my friends. Thank you again for a most pleasant experience.
Sincerely, Peter Marshall
Dear Herb's Garage,
As we made it to the year 2000, I want to thank you for taking such good care of me in the past years... After threats from my owner of being sold at every chance she gets, I go back to my garage where I wait for her next threatening fit.
Like a favorite veterinarian with pets, yours is the place I want to be taken when I "don't feel good": I know that there will be somebody that will take care of me and put me back on my wheels! Of course, I wish you had an "Auto Care" program...as I get older, I get in trouble more often: Are you going to offer a "Senior Car Discount" in the future?
Well, it's almost time to retire again to my garage... in the mean time, I want to take this chance to thank you once more for all the special care that your staff has been giving me over the years: hey, it's not every day that you find a good (and honest) mechanic!
Keep up the good work! Sincerely, Matilde (Chevy Cavalier 324, class of '87)
Dear Arman,
Thank you so much for the great job on my car! You and your staff went out of your way to help a lady in distress and I really appreciate it! I'll be sure to let other members of the Chamber know what a good job they can expect if they come to you for service. Thank you again and I look forward to seeing you at the upcoming events.
Sincerely, Cheryl Furdos, Membership Rep.
Dear Arman,
You are so terrific! I wanted to tell you how impressed our whole family is with your business and you! You are so busy, and yet you take the time to treat us so well. Instead of having a bad day, I had more fun than I've had in a long time. Thanks to you! You are so nice and so is Kristy!
Best success to you & thanks again! Linda Frost
Dear Arman and Ashlyn, Just a note to say Thank You!
The quality of your service and workmanship has always been far superior to all others I've experienced. If all city merchants cared about their customers and delivered similar value, the Costa Mesa economy would lead the State.
I'm proudly recommending Herb's Garage to all my friends, confident that they will come away as pleased as I've been for these many years. I've not heard a negative comment from anyone. I can't believe I've taken this many years to get around to expressing my thanks in writing. Keep up the the great job. Good luck finishing up the Victoria location, I'm sure your going to need the added space.
Sincerely, David L. Noller, C.E.M., President and CEO, Institute for Multisite Energy Consumers
Dear Herb's Garage,
Finding you guys is like finding a gold mine! I have lived in Costa Mesa for 10 years and have gone to many garages, e.g., Purrfect Auto, Quality Auto, and so on, at each of those I was given unacceptable work, price gouging or just downright lied to. I happened upon your garage and knew I needed a lot of work done on my 89 Ford Probe, your estimate was 1/3 less than others and was even told I did not need some of the work another place told me I needed. When I got my car back, not only did it run like new but you had fixed a few cosmetic things on my car "FREE OF CHARGE". Wow, what a breath of fresh air you guys are! Not only is your work wonderful, but your customer service is superb. Keep up the great work, I have become a loyal customer.
Thank you, Sincerely, Dana Terry
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